Support
Get in touch.
Whether it's help using the app, editorial feedback, a correction, or a partnership, we read every message and reply as soon as we can.
Email us
[email protected]For support using the app, editorial questions, corrections, or partnerships, reach out at the address above and our team will be happy to help.
Have the app handy?
Most account and subscription questions are quickest to solve in-app.
Frequently asked questions
Do I need to create a password?
No. MyFreud is designed to be simple and secure. You don't need to create a separate password. The app uses your device's existing authentication methods, such as Face ID, Touch ID, passkeys, or other secure sign-in methods supported by your device.
How do I cancel my subscription?
Subscriptions can be managed and cancelled directly through your Apple App Store or Google Play account settings. Once cancelled, your subscription will remain active until the end of the current billing period.
How do I restore purchases?
If you have previously purchased a subscription, you can restore your purchase during onboarding by selecting the subscription screen and tapping Restore Purchases. This will reconnect your existing subscription to your account.
How do I report a bug?
If you encounter a bug or technical issue, please contact us at [email protected]. We greatly appreciate users who take the time to report issues, as your feedback helps us improve MyFreud for everyone. When possible, please include details about what happened and the device you were using.
How can I contact support?
For any questions, feedback, or support requests, please email [email protected]. We aim to respond as quickly as possible.